If anyone recieves an automated bill from Brohoster or Clubuptime
please ignore it and please remove reoccuring billing if you have it set
up. working with amc to see if we can have the auto billing messages
disabled but not sure yet. PLEASE DO NOT PAY THIS (like you didn’t
already know that if you’re here)
To All of our Bros,
I would like to start by offering my apologies to all of the customers
of Brohoster and Club UpTime. We realize that the past few days have
been a frustrating experience for all of you.
As many of you are aware, Club UpTime has had to close its doors, and an
unfortunate side effect of that is that its subsidiary company
Brohoster has been dissolved as well.
The remaining ex-staff of Brohoster along with a co-owner of Club UpTime
have been working around the clock for the past three days to provide a
solution for customers to retrieve their data. We have worked with
SoftLayer to come to an agreement that allows us to open the public
ports for all of our servers so that customers may log into their old
services and retrieve their data. We have agreed upon a window of 72
hours for this access, so ask that you take advantage of this time.
Refunds will be issued to all customers who have already paid their
invoice for the current month, and will be prorated if paid quarterly,
semi-annually or annually. Please be patient as this process may take
up to 4-6 weeks to complete.
I wish to thank the following people who have gone above and beyond to
If anyone recieves an automated bill from Brohoster or Clubuptime
please ignore it and please remove reoccuring billing if you have it set
up. working with amc to see if we can have the auto billing messages
disabled but not sure yet. PLEASE DO NOT PAY THIS (like you didn’t
already know that if you’re here)
To All of our Bros,
I would like to start by offering my apologies to all of the customers
of Brohoster and Club UpTime. We realize that the past few days have
been a frustrating experience for all of you.
As many of you are aware, Club UpTime has had to close its doors, and an
unfortunate side effect of that is that its subsidiary company
Brohoster has been dissolved as well.
The remaining ex-staff of Brohoster along with a co-owner of Club UpTime
have been working around the clock for the past three days to provide a
solution for customers to retrieve their data. We have worked with
SoftLayer to come to an agreement that allows us to open the public
ports for all of our servers so that customers may log into their old
services and retrieve their data. We have agreed upon a window of 72
hours for this access, so ask that you take advantage of this time.
Refunds will be issued to all customers who have already paid their
invoice for the current month, and will be prorated if paid quarterly,
semi-annually or annually. Please be patient as this process may take
up to 4-6 weeks to complete.
I wish to thank the following people who have gone above and beyond to
stick with us while in restoring these services as our primary goal has
been to ensure our customers were taken care of:
Andrew McWatters – System Administrator / Tech Support (Brohoster)
Tyler Salwierz – System Administrator / Tech Support (Brohoster)
Terri Detlor – Tech Support (Brohoster)
Melodi – Community Management (Brohoster)
Brian – Silent Partner / VP (Club UpTime)
HEXXEH – facepunch forums
We would like to take this opportunity to inform you that the above
mentioned individuals who have worked so hard to have your server access
restored are also reorganizing into a brand new company which plans to
offer the same high quality services and customer service. We will
announce further information regarding this transition in the coming
week.
We will have full support options available with the launch of the new
company; however, in the meantime we will do ourbest to answer any
questions we can via the standard channels of communication we have
access to such as WebHostingTalk, FacePunch, FaceBook and IRC.
Sincerely,
Larry Detlor
General Manager Brohoster
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